For the first time, I experienced what a pleasant car-buying experience truly feels like. Nick is your go-to person! We spent just a few minutes on the phone agreeing on a price, with no hidden fees at the dealership. The next day, my Palisade was ready for me. There was no pressure to purchase any dealer options either. Mike was incredibly knowledgeable and helped me set up my phone with the car. He also walked me through all the Palisade's features. The entire process at the dealership was quick and seamless. I highly recommend reaching out to Nick for a quick call or chat—it’ll save you a lot of time at the dealership. I drove 3.5 hours to Straub Hyundai, and it was absolutely worth it because they are transparent and trustworthy. Lastly, don’t forget to ask for freebies—you might just get a pleasant surprise! A huge thank you to Nick and Mike for their help and support in making my car-buying experience such a positive one.

Straub Hyundia in Tridelphia did a great job !! time frame was very fast less than an our and every performed well !! Thank a million .from Sonny Tharp.

Excellent service! I did not have an appointment and they worked me in without hesitation. Friendly people who kept me informed of the process and progress they made on my vehicle. Great experience 👏

All associates were very kind and courteous and got us in for out last complimentary oil change without an appointment.

Excellent overall experience! Nick (manager) was thorough with all of my inquiries and helping me understand my options. Michael Stanskey (sales consultant) was very knowledgeable about the car, the features/ technology, and was patient with all of my questions, Both were very attentive throughout my experience. The financial process was easy, straightforward, and no BS. This was the easiest car buying experience I’ve ever had - and with no pressure or “ick” at all in either choosing my car or completing the financial transaction. Thank you, Straub!

Ask for Theo, best service of my life!!!

Very friendly, great customer service, prompt service. Expert experience.

Visited on the 21st and the folks at Straub Hyundai were fantastic! We just moved to West Virginia from Illinois recently and I was concerned about who could continue service on my vehicle. I'm so glad I was able to get a quick appointment with little wait time. I was treated with respect and courtesy. Definitely recommend!

Everyone was so nice and my vehicle repairs were finished sooner than I expected. My car looks like new and everything works fine. Thank you very much for taking such good care of my car and returning it to me clean and in a timely manner. 😊

I was in the market for a used vehicle in June of this year. After traveling from Marietta Ohio (1hr south of me) to Cambridge Ohio (45 minutes northeast), I decided to look on the Straub lot at the Highlands. I didn't find what I was looking for at first, but the salesman there was more helpful than any other lot I visited. I told him what I was looking for, and approximate price range. He informed me that they had something at a different lot, and if I was willing to go check it out I could test drive it back to their lot. We went to look and it wasn't exactly what I originally wanted, but it seemed to be a little better. After crunching some numbers he not only got it in my price range, but was extremely helpful with getting me in it that day. I ended up buying a 2013 Hyundai Sante Fe. So I took it home, and with a purchase from them you get two free services and tire rotations. I took it today 10-10-24 for it's first service. The service department was friendly, kind and helpful, and even did a couple things that weren't on the service list. I highly recommend them. It feels like they just treat you right. I have felt from the beginning that they go above and beyond for their customers. I will definitely look to them in the future.

Staff was very organized and professional. Highly recommend.

Friendly staff, service is timely. Comfortable waiting area.

You cannot say enough good things about them! They truly care about their customers!

Straub Hyundai never disappoints. I can always count on them for quick service and a job well done.

Straub Hyundai service department is exceptional and did a wonderful job at assisting me with my issue with my vehicle. Everyone is very pleasant and friendly. Would recommend.

The service was terrific at the collision center.

Great service, great staff. I was in a pickle when I went to them and nick help me greatly. Made sure I was able to get into a car that safe and reliable with my kids.

We had a great experience with Micheal and are so thankful for his patience and knowledge!

Service department was super accommodating. I mixed up my service date (I was a week early) but they got me In anyway. Very good experience!

Excellent, friendly people . I have never had such friendly service at a car dealership. Highly recommend STRAUB HYUNDAI service.

Great work from Michael.

Theo and Ryan were awesome! This was our first experience with Straub Hyundai and we couldn't be more pleased. We went to them knowing exactly what we wanted, and that's what we left with. If you want a great experience go see Theo and the group at Straub! Carolyn and Sam

I purchased a car in December of 2022 from Straub and began a relationship as a customer with Jen Forget who is the director of insurance at the Straub dealership. I started an auto policy with Progressive through Jen Forget. In August of 2023 I began searching for a house. I spoke at length with Jen Forget on multiple occasions. I explained at length that I was on disability, had limited income and was looking for a house in either Ohio or Pennsylvania. I explained my intentions of trying to foster and then eventually adopt. I explained my budget and my goals. Jen provided multiple quotes for home and auto policies for various properties. In February of 2024 I asked for insurance quotes for a property in Pennsylvania. I was given numbers. Based on those numbers, I worked out a budget and determined I could make an offer on this house. I started the process. About three weeks into the process after I paid for tests, inspections and earnest money ($2348 total according to the receipts), I discovered that the insurance information I was given was completely wrong. I had to figure out the information Jen Forget gave me was wrong on my own through independent research. If I had trusted Jen, I would have closed on a house I couldn't have kept and would have lost to foreclosure. The age and material of the roof was critical and would make getting a policy extremely expensive and so impossible with my budget. It also turned out that my car insurance would go up by $500 per year because of the rates in Pennsylvania vs Ohio. I confronted Jen about it and her response was that the address difference slipped her mind. I'm not sure how something as significant as a $500 a year rate increase based solely on the address just didn't occur to someone who is a director of insurance services. Jen then said that if $40 (which was actually an incorrect amount) a month was going to make or break me, I shouldn't be buying a house. So she makes a mistake that costs me $500 a year with me on limited income and then decides it's her decision whether or not I should really be ok with her mistake. I'm not sure anyone would be ok with a business costing them $500. That doesn't even consider the staggering difference in the cost of the home policy because Director Jen wasn't aware of the importance of telling me the age and material of the roof could drastically affect my insurance rate and possibly make it impossible to even get insurance. I called the dealership to complain and spoke to Manager Dan (apparently of Nissan). Dan was immediately belligerent and at first told me "no one did anything to you" and denied all responsibility. Then Dan admitted a mistake was made and said that I "must be pretty cool to never make mistakes". I've made mistakes but none that cost people thousands of dollars. As a professional I certainly wouldn't have acted like a high school bully and antagonized them. I have screenshots and emails where Jen Forget admits the mistake. I had to let the house go because I couldn't afford the insurance. Thanks to the fine folks at Straub, I'm out $2348. As a first time home buyer I expected to be able to trust someone with the job title of "Director" to do her job properly. That was a mistake. It was also a mistake to trust a "Manager" like Dan to be professional.

Technician diagnosed the problem and gave me some options on the repair. Foggy headlamps....

We had our vehicle towed to Straub on a Saturday afternoon when our car lost its oil plug, and all of its oil, on the interstate. We spoke with Brandon Murphy in service and he was very understanding of the situation. He managed to get the vehicle looked at and we were able to get on our way in only a few hours. I can not say enough positive things about the people at this dealership and wish we lived closer so we could become regular customers. A big thank you to everyone there!