I purchased a car in December of 2022 from Straub and began a relationship as a customer with Jen Forget who is the director of insurance at the Straub dealership. I started an auto policy with Progressive through Jen Forget. In August of 2023 I began searching for a house. I spoke at length with Jen Forget on multiple occasions. I explained at length that I was on disability, had limited income and was looking for a house in either Ohio or Pennsylvania. I explained my intentions of trying to foster and then eventually adopt. I explained my budget and my goals. Jen provided multiple quotes for home and auto policies for various properties. In February of 2024 I asked for insurance quotes for a property in Pennsylvania. I was given numbers. Based on those numbers, I worked out a budget and determined I could make an offer on this house. I started the process. About three weeks into the process after I paid for tests, inspections and earnest money ($2348 total according to the receipts), I discovered that the insurance information I was given was completely wrong. I had to figure out the information Jen Forget gave me was wrong on my own through independent research. If I had trusted Jen, I would have closed on a house I couldn't have kept and would have lost to foreclosure. The age and material of the roof was critical and would make getting a policy extremely expensive and so impossible with my budget. It also turned out that my car insurance would go up by $500 per year because of the rates in Pennsylvania vs Ohio. I confronted Jen about it and her response was that the address difference slipped her mind. I'm not sure how something as significant as a $500 a year rate increase based solely on the address just didn't occur to someone who is a director of insurance services. Jen then said that if $40 (which was actually an incorrect amount) a month was going to make or break me, I shouldn't be buying a house. So she makes a mistake that costs me $500 a year with me on limited income and then decides it's her decision whether or not I should really be ok with her mistake. I'm not sure anyone would be ok with a business costing them $500. That doesn't even consider the staggering difference in the cost of the home policy because Director Jen wasn't aware of the importance of telling me the age and material of the roof could drastically affect my insurance rate and possibly make it impossible to even get insurance. I called the dealership to complain and spoke to Manager Dan (apparently of Nissan). Dan was immediately belligerent and at first told me "no one did anything to you" and denied all responsibility. Then Dan admitted a mistake was made and said that I "must be pretty cool to never make mistakes". I've made mistakes but none that cost people thousands of dollars. As a professional I certainly wouldn't have acted like a high school bully and antagonized them. I have screenshots and emails where Jen Forget admits the mistake. I had to let the house go because I couldn't afford the insurance. Thanks to the fine folks at Straub, I'm out $2348. As a first time home buyer I expected to be able to trust someone with the job title of "Director" to do her job properly. That was a mistake. It was also a mistake to trust a "Manager" like Dan to be professional.

On Dec 1 2022, I had an appointment for an oil change. I arrived early as is usual for me, and was immediately taken care of. Not only was the oil changed,but the tires were rotated,a recall was taken care of, but an oil leak on the oil pan was also repaired. I believe this to be excellent customer service, and am in completely satisfied with my experience at Straubs.

Straub Honda service was very efficient, cooperative, timely, kept us posted on progress of repairs.

The Service Department followed up with me promptly when the mudflaps I had ordered arrived. The actual installation went smoothly and the staff was friendly.

I just purchased my 3rd Hyundai from Straub Hyundai. Could not recommend a dealership more. From sales to service. 5 stars all the way. Totally satisfied and LOVE my new 2021 Elantra

I recently had my 2017 Santa Fe turbo in for its 90,000 mile service. The work was done thoroughly and the inside of the car was vacuumed and the outside washed. We had had a little snow that morning and I was pleased how nice the car looked when I picked it up.

Recently had an oil change on my 2020 Hyundai Kona. Staff are always great, friendly and very professional. I will always come here. Great experience.

Had an oil change done, and as always the service was 5 star and I will continue to use Straub Hyundai for all my service needs.

Our salesman, Torrey, was very professional and knowledgeable. He answered all of our questions to our satisfaction. He was polite and we enjoyed working with him.

I would like to thank everyone for their cordial and kindness in processing the purchase. Evan and the financial agent were very kind and helpful with the purchase. They addressed the items that were important and essential. Thank you Straub. Dr. Fred Jensen

Good place to buy or lease. They can be a little tight sometimes but I always get things worked out. The young kid in the Hyundai Side is a good. Evan i think his name is. Go see Evan, he'll hook you up.

Fair pricing and courteous people! The Hyundai straub team sets the standard for car dealerships through professional interactions, very competitive pricing and an excellent maintenance team that is willing work with you when it comes to repairs and or item replacements.

Third new Hyundai . Love them all. Easy on gas, smooth ride.Sales people were great. PS coffee was pretty good also. Can hardly wait for my next new one. Thanks

I had spent nearly two years looking for a new vehicle, and every time I would get close I would end up disappointed and frustrated. I am very glad I ended up contacting Straub Hyundai. I entered my information online, and was contacted by an employee that night. We ended up discussing all of my needs and what I was looking for, and when I got to the dealership a couple days later, they had everything ready for me. They even had the price point RIGHT where I needed it, no haggling needed. It was the best vehicle purchasing experience I have ever dealt with. I will definitely be returning in the future. I left the dealership with a brand new Tucson, and I could not be happier with the dealership.

Great service excellent people to work with enjoyed my whole experience no pressure great knowledge very relaxing atmosphere professional sales and service staff live my tuscon sport its,a very zippy car