Customer Testimonials

I took my 2016 Santa Fe sport in for service in early June 2026 due to a service engine light on the dash. Straub has always serviced this vehicle with no problems. This time has been a nightmare. In the process of replacing a faulty anti knock sensor their mechanic broke a part on the wiring harness. I had to call them after several days only to be told that a part was ordered to fix what they broke. I had to keep calling every few days for status because no one would ever call me even after they promised me they ... Read More

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Google - Oct 23, 2026

I took my 2016 Santa Fe sport in for service in early June 2026 due to a service engine light on the dash. Straub has always serviced this vehicle with no problems. This time has been a nightmare. In the process of replacing a faulty anti knock sensor their mechanic broke a part on the wiring harness. I had to call them after several days only to be told that a part was ordered to fix what they broke. I had to keep calling every few days for status because no one would ever call me even after they promised me they would. Finally I was told that the part their mechanic broke could be obtained so the entire engine wiring would have to be replaced. After about 2 weeks I picked the car up and was told the anti knock sensor was defective and was replaced under warranty as well as the wiring harness. I get the car home (10 miles away) and pull it in the garage only to see the same service engine light back on and the engine is now overheating. Also, I noticed that the coolant in the reservoir was a different color than it had been when I first took it in for service. I added some additional coolant and drove it back to Straub the very next day. The car over heats on the way there. It's now early July and they call to tell me it has a broken heater hose and that caused a loss of coolant and the engine to over heat and blow the head gasket. I questioned them if their mechanic had to disconnect any hoses to replace the wiring harness they broke. They said they did not disconnect any hoses and the coolant was a different color because it was low and they had just topped it off and will not take any responsibility for anything. I ask to speak to the mechanic and they tell me he left and has yet to return. So this info is being provided by someone who never worked on my car. I am not happy because this happened immediately after they had just serviced it. So for the entire month of July they have my car. I have to keep calling them for updates. I kept being told they are trying to obtain the parts needed to replace the head gasket because they are out stock. Finally, around August 3, they call and tell me they have the parts and it will cost $2600 to replace the head gasket. So of course I am unhappy because they say I have pay for it. I ask them to call Hyundai HQ to see if they will cover any part of the cost. They said they did but Hyundai said no they won't. So I sat down with Crystal and told her this is crazy. I bring the car in with a faulty service engine light and now I have to pay to replace a head gasket. She offers a 15% discount (now $2200). A few days later I call back and authorize the repair. So they have my car the entire month of August. I have to keep calling for updates and I keep being told they are backed up and they will get to it on Friday. Well several Fridays come and go and finally they tell me it will be ready for pick up on Monday. Well Monday comes and goes and they call me on Tuesday and say my car is not ready because the new head gasket part was defective and the have to order a new part. Finally, they call on Friday and tell me I can pick the car up. It's now the end of August. Not once was I offered a loaner vehicle. So I leave the car there for 2 more weeks while I wait for a decision on a claim I opened with Hyundai HQ. They finally close my case an tell me I am SOL. So I pay the bill and pick my car up. Everything seems fine. I parked it for 2 weeks and we went on vacation in a different car. I get back and start driving it around town a little. Then last week I noticed an oil spot in my driveway where I have been parking the Santa Fe. It looks like engine oil. I also check the engine oil level and discover it shows that the level is over filled by more than a quart. So back we go to Straub Hyundai service department. They call me the next day and tell me the leak is transmission oil and I need a new radiator and that will cost $1500. The radiator is only 6 months old ????. Crooks and liars.. Just found out there is nothing wrong with the radiator. Just a loose fitting.

very helpful!

I am so thankful for Theo and Katie. You have very knowledgeable, thoughtful and professional staff. They made the buying process soooo easy and answered all my questions. They went above and beyond my expectations. If I ever need a new vehicle I will definitely return. I would definitely recommend them.

Theo rocked it out for me to get the vehicle I have always wanted the team is great and the prices are fantastic if you are looking for a vehicle I highly recommend them they truly are great.

Best experience I’ve ever had a dealership. Sale dept was not pushy. If you’re in need of a new car..ask for Theo. He’s very attentive, willing to answer your questions and knowledgeable of the vehicles he is selling.

I had an excellent experience with Straub Hyundai, and I would recommend the staff and dealership to anyone in the market for a new car!

If you are looking for a new Hyundai you need to visit Straub Hyundai at the Highlands. Ask for Tre! He went above and beyond to make our shopping experience as stress free as possible. He listened to exactly what I was looking for and delivered.

Wonderful service ask for Michael Staskey

Don’t fall for the brakeplus scam they charged 500 dollars for it then a subscription of 200 for 3 years they took me for around 700 dollars the part cost around 20 to purchase and there is no yearly subscription for it the cheat lie and scam

Straub Hyundai offers a great lifetime powertrain warranty backed by third party administrators that can't be beat. I worked with Theo and was very impressed at his drive to find me the best deal possible!

Melanie McCartney: I’ve always received good customer service from this dealership. Not only from the process of buying a new car but also from the service department! They are all great! If I could give one service award, it would go to Bobby!!! I was that customer who had to keep calling about my problem, my part and my appointment. He took time to take my calls, returned my calls, was patient, kind, very professional and never got frustrated. Thanks again Bobby, along with everyone else at Straub Hyundai. Great crew and staff!

Our best car buying experience by far.

Tre was outstanding from start to finish. He went above and beyond to help me get into a car the same day I needed one, and he made the entire process feel smooth, easy, and stress-free. He was helpful, professional, and genuinely cared about making sure everything worked out for me. He even stepped in to help the detailing crew so my car could be ready quicker, which really showed his dedication and work ethic. That extra effort made a huge difference and did not go unnoticed. Tre is a major reason I had such a great experience at Straub ... Read More

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Google - May 27, 2026

Tre was outstanding from start to finish. He went above and beyond to help me get into a car the same day I needed one, and he made the entire process feel smooth, easy, and stress-free. He was helpful, professional, and genuinely cared about making sure everything worked out for me. He even stepped in to help the detailing crew so my car could be ready quicker, which really showed his dedication and work ethic. That extra effort made a huge difference and did not go unnoticed. Tre is a major reason I had such a great experience at Straub Hyundai, and I would highly recommend him to anyone looking for a vehicle. I will definitely be using Straub Hyundai for my next upgrade, and I hope to have Tre as my sales guy again when that time comes.

They have the BEST salesman named Tre! So easy to deal with! He listens, takes his time! He is extremely knowledgeable in the vehicles he sells!! Ask for Tre! He will get you the best deal! He explained my vehicle to me and set it up to my preference!😊

Hare Krishna

Super friendly staff helped us getnour dream family car!

I’ve purchased several cars here and it’s always a pleasure.

We recently bought our new 2026 Hyundai Santa Fe from Straub Hyundai. We worked with Nick and Mike and they were amazing to work with. Extremely informative and helpful. We left from A&B Kia with unhappy results. Working with Straub was so much easier. It was a quick process to work the numbers and get way better results for exactly the car we wanted. They even stayed after the dealership closed to work with us. Mike walked through all the features and was very thorough. We are very happy with our purchase and will be repeat customers. The financing ... Read More

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Google - Mar 7, 2026

We recently bought our new 2026 Hyundai Santa Fe from Straub Hyundai. We worked with Nick and Mike and they were amazing to work with. Extremely informative and helpful. We left from A&B Kia with unhappy results. Working with Straub was so much easier. It was a quick process to work the numbers and get way better results for exactly the car we wanted. They even stayed after the dealership closed to work with us. Mike walked through all the features and was very thorough. We are very happy with our purchase and will be repeat customers. The financing process was quick and easy. I definitely recommend working with them for all your car shopping needs.

always show up early for oil change and they fit me in every time

Everyone was very nice and my car in and out in no time

Absolutely the best car buying experience I’ve had . Kia turned me away and came here . Took some time , but they got me into a full loaded new Sante Fe . Made my day guys ! Couldn’t ask for more ! Merry Christmas !

We went on a whim to look at cars. No intention to buy, but Theo was so great that we ended up buying a new Elantra! He listened to what we were looking for in price, gas mileage, and my color request (I love white cars). He showed us different brands with different packages that were within our price range, different colors but also included white, and we test drove the ones at the top of the list. He was very patient to our requests and billion of questions that we gave him. If he didn't know he was ... Read More

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Google - Nov 21, 2025

We went on a whim to look at cars. No intention to buy, but Theo was so great that we ended up buying a new Elantra! He listened to what we were looking for in price, gas mileage, and my color request (I love white cars). He showed us different brands with different packages that were within our price range, different colors but also included white, and we test drove the ones at the top of the list. He was very patient to our requests and billion of questions that we gave him. If he didn't know he was quick to find out. Staff was great all around and they took care of us! We'll definitely come back.

Drove 45 minutes to get tires replaced and they ordered the wrong size. The parts coordinator wanted to argue with me on two separate occasions on their mistake. Offered 0 reimbursement or any help for the inconvenience. Came back to wait over 2 hours for an alignment and two tire replacements beyond insane. Crystal has been nothing but an absolute pain to work with please find someone new.

My car was taken in to be repaired after a rear collision in September. I received my car back in early October. The body work seemed fine. However, the back glass had been exploded all through the car and when I got my car back, the glass was not completely cleaned up. I found glass on the floor mats and under the items in the back area, around the gear shifter, the cubbies, etc. I discovered my gas gage did not work and the car had not been aligned. It was pulling to the right. I took it back and ... Read More

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Google - Nov 7, 2025

My car was taken in to be repaired after a rear collision in September. I received my car back in early October. The body work seemed fine. However, the back glass had been exploded all through the car and when I got my car back, the glass was not completely cleaned up. I found glass on the floor mats and under the items in the back area, around the gear shifter, the cubbies, etc. I discovered my gas gage did not work and the car had not been aligned. It was pulling to the right. I took it back and told them about the glass not being cleaned up as well. I was told it would take three days. A week later I called to check and was told it would be done that night. Next day, Friday, I called and no one answered. I stopped at the repair shop the following Friday(it had now been over 2 weeks) and I saw my car sitting outside. I asked about it and was told they fixed it but had to use an ozone spray to get rid of the gasoline smell. The odor was so strong inside the car that it made me sick. I was told it would sit over the weekend with the doors open to air it out. I did not hear anything the following week. I contacted someone else to see what I could do. Finally, on Wednesday I got the call that my car was ready. I picked it up Thursday. There are still glass shards in my car and it is covered in a layer of dirt all over the dash and center console. Overall, I am happy with the body work but not happy with the communication, customer respect, nor the cleaning job.

Theo and the sales team were wonderful and very efficient! Great experience!

Buying out of state worried me at first but it went well! The reason I bought from Straub was they had a rare sports truck in stock that I was curious about. We spoke on the phone, arranged a small down payment, then I mailed a check for the rest. The sales part went very smooth and my truck was here a week or so after the check cleared. Titling was a different matter. I had no way to show that the check was drawn from my savings so they added a lien in Straub's finance department. A single ... Read More

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Google - Oct 21, 2025

Buying out of state worried me at first but it went well! The reason I bought from Straub was they had a rare sports truck in stock that I was curious about. We spoke on the phone, arranged a small down payment, then I mailed a check for the rest. The sales part went very smooth and my truck was here a week or so after the check cleared. Titling was a different matter. I had no way to show that the check was drawn from my savings so they added a lien in Straub's finance department. A single call to my bank got that cleared up. No used vehicle is without it's faults. Mine needed some piping to the transmission replaced...but the cost of this added to the purchase price was still in line with what the truck is worth. As mentioned the truck was shipped. It arrived exactly as described save for the transmission leak, which I would not have noticed on a dealer lot (and it was fixable too). The truck was immaculately detailed and painstakingly documented with photos and the CarFax report. I'm not sure what they detailed it with but it seems to resist dust and grime well even six months later. If you find your dream car online and it's here, buy it, you won't regret it!

Best buying experience I ever had! Bear handled everything to perfection. Looking for an outstanding dealership this is the place to go! Thanks Bear! God Bless! Jim Dorrance

Service customers beware and ask questions about the necessity to have and pay for additional “recommended” services. I recently took my Tucson in for 15,000 mile maintenance and oil change. I was told that a fuel induction service is also “recommended”at this time. Fearing that if I didn’t agree and pay the additional $178 for the service that it might void my warranty if something were to happen. When I got home, my husband questioned why I needed this service. Upon checking the maintenance schedule, it in fact is not recommended until 30,000 miles. On the online schedule it says it ... Read More

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Google - Sep 12, 2025

Service customers beware and ask questions about the necessity to have and pay for additional “recommended” services. I recently took my Tucson in for 15,000 mile maintenance and oil change. I was told that a fuel induction service is also “recommended”at this time. Fearing that if I didn’t agree and pay the additional $178 for the service that it might void my warranty if something were to happen. When I got home, my husband questioned why I needed this service. Upon checking the maintenance schedule, it in fact is not recommended until 30,000 miles. On the online schedule it says it may be done sooner if you are having issues such as hesitation or decreased gas mileage. I was not experiencing any of those problems. So my husband called the service department to ask if there was a reason why they recommended to do the service at 15,000. The employee was rude and said there’s nothing that he could do about it because I agreed to have it done. The employee also said he doesn’t care if we take our business elsewhere. Yes, I agreed to have it done. But I also feel that I was misled into thinking it was necessary to have it done. It should have been explained better. I have attached the maintenance schedule and it does not say anything about the fuel system maintenance at 15,000 miles. Having said all this, I will say this is not my original review. I deleted it after receiving a call from Straub ownership. Apparently, the service manager explained to her that the dealer service manual says 15,000-30,000 miles. Again, that is not what I was told. I truly appreciate the call and the apology.

Had oil and filter changed. Was treated very nice and they stuck to the price. They did exactly what I wanted nothing more nothing less. Nice job. They even washed it. That could have been a little better had soap left on the hood. Left swirls on it. Didn't notice till I got home.

We just happened to stop by Straub Hyundai on 8/23/2025 and walked out of there trading in our 2021 Palisade on a 2026 Palisade! The new body style is beautiful and it was exactly the outside and inside color we were looking for.....It has so much on it I will probably never be able to use!!! Thank you Mike Staskey!!

Straub Hyundai did a great job servicing my Tucson. Easy drop off the day before and done early the next morning.

Theo and staff was amazing. The whole process was effortless. I got actually what I wanted. They made me comfortable which allowed me to enjoy buying my new car.

Love the service department at Staub Hyundai. They are always happy and friendly!!! Actually enjoy going to get my oil changed. And love my car.

Exceptional. All staff very helpful and dedicated to offering the best experience.

Crystal and Brandon do a superb job. Their customer service is fantastic and they are very knowledgeable . top notch job

Service is great

Straub employee Theo Blackston was phenomenal to deal with. He made my purchase easy and carefree. He was very knowledgeable about the Hyundai company and the vehicle I was looking to purchase.

Service is way better than other dealerships

Polite and helpful service people.

Unfortunately this dealership does not understand the meaning of an appointment or follow-up with their customers. My 80 year old mother needed to have a new key (purchased from Straub after my follow-up calls to get the key ordered) programmed and we were given an appt time of 9:30. We show up and not only is the person not there that informed us to be there by the appt time but they have no record of my mom in the system to have the key fob programmed. While Chrystal was very helpful the team as a whole seem to have a "... Read More

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Google - Jul 22, 2025

Unfortunately this dealership does not understand the meaning of an appointment or follow-up with their customers. My 80 year old mother needed to have a new key (purchased from Straub after my follow-up calls to get the key ordered) programmed and we were given an appt time of 9:30. We show up and not only is the person not there that informed us to be there by the appt time but they have no record of my mom in the system to have the key fob programmed. While Chrystal was very helpful the team as a whole seem to have a "it's not our fault " demeanor. Do better Syraub!!

Fast services and friendly staff.

The service department is WONDERFUL! I recently moved from North Carolina and this is the closest dealership to me. I had a 2:00 appointment for an oil change and by 2:45 my vehicle was ready to be picked up and they had washed it. Even reprogrammed my 2nd key.

Amazing dealership. They truly care about giving their customers a great experience and go above and beyond to help you!

To say I was nervous about getting my brand new car repaired due to a mishap at my own fault would be an understatement .But my fears were eased .Straub Collision employees were nice and professional . Got my car in quickly and was done as promised. Any of my concerns were addressed immediately . Would highly recommend this collision shop.

I have had nothing but great experiences at straub, and their service department always gets me in promptly and do everything they can to make the appointment smooth and quick, always friendly and super sweet to the kids as well!!! Definitely would recommend this dealership to everyone!!!!

Their service center in Wheeling isn't worth the money. My car was there for 4 months. It also had to be taken back because they didn't align anything properly and also ripped out inner fender wells and tried not to replace them. Also had coolant not making back the the reservoir along with other issues. Not to mention the new paint job wasn't good in most spots. The painter needs to learn how to mask his area or stop being careless. Older guy lied to me about parts that were on the car previously to get out of ... Read More

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Google - May 7, 2025

Their service center in Wheeling isn't worth the money. My car was there for 4 months. It also had to be taken back because they didn't align anything properly and also ripped out inner fender wells and tried not to replace them. Also had coolant not making back the the reservoir along with other issues. Not to mention the new paint job wasn't good in most spots. The painter needs to learn how to mask his area or stop being careless. Older guy lied to me about parts that were on the car previously to get out of buying OEM parts that fit the car. Second time they fixed it. They over filled my coolant, had over spray all over the windows and all down the sides of the car. Find somewhere else to go besides wasting your time here. I will never be returning. Straub. Don't bother replying back to me. 4 months of our time going back and forth was long enough.

Nothing but problems with my hyundai tucson. Even though it's under warranty, they are refusing to fix it. Absolute garbage cars. I'm glad I bought myself a 2025 jeep. It also only has 58k miles on it. Buyer beware. Do not buy a hyundai you will regret it

Brought my brand new 2024 Santa Fe in for cold air blowing through the footwell and center console. Proved the problem to management. End result is that’s how it’s made and I’m stuck with it short of trading it back in as a used vehicle on another vehicle and eating the down payment etc.

Awful dealership. They don’t care about customers. Only defending the manufacturer.

Sold me a car with tons of issues and went to their service center and they just kept giving me the run around and didn’t want to fix nothing

I purchased a car in December of 2022 from Straub and began a relationship as a customer with Jen Forget who is the director of insurance at the Straub dealership. I started an auto policy with Progressive through Jen Forget. In August of 2023 I began searching for a house. I spoke at length with Jen Forget on multiple occasions. I explained at length that I was on disability, had limited income and was looking for a house in either Ohio or Pennsylvania. I explained my intentions of trying to foster and then eventually adopt. I explained my budget and my goals. ... Read More

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DealerRater - Jul 25, 2024

I purchased a car in December of 2022 from Straub and began a relationship as a customer with Jen Forget who is the director of insurance at the Straub dealership. I started an auto policy with Progressive through Jen Forget. In August of 2023 I began searching for a house. I spoke at length with Jen Forget on multiple occasions. I explained at length that I was on disability, had limited income and was looking for a house in either Ohio or Pennsylvania. I explained my intentions of trying to foster and then eventually adopt. I explained my budget and my goals. Jen provided multiple quotes for home and auto policies for various properties. In February of 2024 I asked for insurance quotes for a property in Pennsylvania. I was given numbers. Based on those numbers, I worked out a budget and determined I could make an offer on this house. I started the process. About three weeks into the process after I paid for tests, inspections and earnest money ($2348 total according to the receipts), I discovered that the insurance information I was given was completely wrong. I had to figure out the information Jen Forget gave me was wrong on my own through independent research. If I had trusted Jen, I would have closed on a house I couldn't have kept and would have lost to foreclosure. The age and material of the roof was critical and would make getting a policy extremely expensive and so impossible with my budget. It also turned out that my car insurance would go up by $500 per year because of the rates in Pennsylvania vs Ohio. I confronted Jen about it and her response was that the address difference slipped her mind. I'm not sure how something as significant as a $500 a year rate increase based solely on the address just didn't occur to someone who is a director of insurance services. Jen then said that if $40 (which was actually an incorrect amount) a month was going to make or break me, I shouldn't be buying a house. So she makes a mistake that costs me $500 a year with me on limited income and then decides it's her decision whether or not I should really be ok with her mistake. I'm not sure anyone would be ok with a business costing them $500. That doesn't even consider the staggering difference in the cost of the home policy because Director Jen wasn't aware of the importance of telling me the age and material of the roof could drastically affect my insurance rate and possibly make it impossible to even get insurance. I called the dealership to complain and spoke to Manager Dan (apparently of Nissan). Dan was immediately belligerent and at first told me "no one did anything to you" and denied all responsibility. Then Dan admitted a mistake was made and said that I "must be pretty cool to never make mistakes". I've made mistakes but none that cost people thousands of dollars. As a professional I certainly wouldn't have acted like a high school bully and antagonized them. I have screenshots and emails where Jen Forget admits the mistake. I had to let the house go because I couldn't afford the insurance. Thanks to the fine folks at Straub, I'm out $2348. As a first time home buyer I expected to be able to trust someone with the job title of "Director" to do her job properly. That was a mistake. It was also a mistake to trust a "Manager" like Dan to be professional.

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I purchased a car in December of 2022 from Straub and began a relationship as a customer with Jen Forget who is the director of insurance at the Straub dealership. I started an auto policy with Progressive through Jen Forget. In August of 2023 I began searching for a house. I spoke at length with Jen Forget on multiple occasions. I explained that I was on disability, had limited income and was looking for a house in either Ohio or Pennsylvania. I explained my budget and goals. Jen provided multiple quotes for home and auto policies for various properties. In February of 2024 ... Read More

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Google - Jun 8, 2024

I purchased a car in December of 2022 from Straub and began a relationship as a customer with Jen Forget who is the director of insurance at the Straub dealership. I started an auto policy with Progressive through Jen Forget. In August of 2023 I began searching for a house. I spoke at length with Jen Forget on multiple occasions. I explained that I was on disability, had limited income and was looking for a house in either Ohio or Pennsylvania. I explained my budget and goals. Jen provided multiple quotes for home and auto policies for various properties. In February of 2024 I asked for insurance quotes for a property in Pennsylvania. I was given numbers. Based on those numbers, I worked out a budget. My bank reviewed the insurance information and issued me an approval letter so I could make an offer. About three weeks into the process after I paid for tests, inspections and earnest money ($2348 total according to the receipts), I discovered that the insurance information I was given was completely wrong. I had to figure out the information Jen Forget gave me was wrong on my own through independent research. If I had trusted Jen, I would have closed on a house I couldn't have kept and would have lost to foreclosure. The age and material of the roof are critical points and would make getting a policy extremely expensive and so impossible with my budget. It also turned out that my car insurance would go up by $500 per year because of the rates in Pennsylvania vs Ohio. I confronted Jen about it and her response was that the address difference slipped her mind. I'm not sure how something as significant as a $500 a year rate increase based solely on the address just didn't occur to someone who is a director of insurance services. Jen then said that if “$40 a month was going to make or break” me, I shouldn't be buying a house. So Jen makes a mistake that costs me $500 a year with me on limited income and then decides it's her decision whether or not I should really be ok with her mistake. I'm not sure anyone would be ok with a business costing them $500. That doesn't even consider the staggering difference in the cost of the home policy because Director Jen wasn't aware of the importance of telling me the age and material of the roof could drastically affect my insurance rate and possibly make it impossible to even get insurance. I called the dealership to complain and spoke to Manager Dan (apparently of Nissan). Dan was immediately belligerent and at first told me "no one did anything to you" and denied all responsibility. Then Dan admitted a mistake was made and said that I "must be pretty cool to never make mistakes". I've made mistakes but none that cost people thousands of dollars. As a professional I certainly wouldn't have acted like a high school bully and antagonized them. I have screenshots and emails where Jen Forget admits the mistake. I had to let the house go because I couldn't afford the insurance. Thanks to the fine folks at Straub, I'm out $2348. As a first time home buyer I expected to be able to trust someone with the job title of "Director" to do her job properly and a "Manager" like Dan to be professional. My initial review was up for 6 months without a reply from Straub. I left messages at extension 1619 with the “loyalty manager”. No reply. I spoke with Amy McConn about the issue. Amy promised resolution. Amy then abruptly stopped taking my calls or responding to emails. So, the people at this dealership will make mistakes costing you thousands ($2348, in my case), clearly admit fault in writing (texts and emails that I’m going to start posting online), and then gaslight (Amy) and verbally abuse you (Manager Dan). That’s their resolution. Why do business here? Update: just spoke with a Kevin Cook who banned me from the lot and accused me of extortion. Everything I wrote here happened exactly as I said. Why do business here? They are amoral and unprofessional. This review will stay up and be refreshed often. It’s true so they can’t make me delete it.

I will never bring my vehicle back to strain collision. They were rude and did not communicate with me at all unless I called. I was told my vehicle would take 2 days and it took 2 weeks. They did not do a proper estimate to start and did not fix all of the damage that was done to my vehicle. When I asked when my part would be in after I called I was told"when they get here". I was told 3 different days my vehicle would be done then when I came on the day late in the ... Read More

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Google - May 1, 2024

I will never bring my vehicle back to strain collision. They were rude and did not communicate with me at all unless I called. I was told my vehicle would take 2 days and it took 2 weeks. They did not do a proper estimate to start and did not fix all of the damage that was done to my vehicle. When I asked when my part would be in after I called I was told"when they get here". I was told 3 different days my vehicle would be done then when I came on the day late in the afternoon I was told it still wasn't done. And there is a scratch on my hood that wasn't there when I dropped it off.

My buying experience was good. However, was to have some extras, but nobody wrote down my appointment and my car sat there and nothing was done. A couple weeks later, I received email thanking me for having my car serviced. Which it was not, and nobody has contacted me about my response. Were they FFRAUDULENTLYpretending to have performed service? Well, I have witnesses and no receipts for the false service.

I wanted a truck ,they tried ,but didn't try good enough, so I went to another dealership and they got me what I wanted

Im a lukimia patient n needed reliable car to take for treatments .I got a car n24 hours check engine lite come on took to shop .within month oil lite on I only drove to 2 appointments ..car sounded load n ran a bit rough but serviced so I thought was ok..I finaly had it dropped off again to b serviced n checked I've had it acoupke months but only drove a fee times..now I'm told 2 mounted mounts n 1 transmission mount us broken ..I am on a fixed income and have a car payment on a car ... Read More

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Google - May 11, 2023

Im a lukimia patient n needed reliable car to take for treatments .I got a car n24 hours check engine lite come on took to shop .within month oil lite on I only drove to 2 appointments ..car sounded load n ran a bit rough but serviced so I thought was ok..I finaly had it dropped off again to b serviced n checked I've had it acoupke months but only drove a fee times..now I'm told 2 mounted mounts n 1 transmission mount us broken ..I am on a fixed income and have a car payment on a car that isn't safe and could of killed me..I thought buying IN WV instead of Ohio ment they sold safe vehicles but apparently I was mistaken..so I guess ill be payin for a lemon and still needing a ride to cancer treatments.thanks Straub. For more stress in my life!!!!!

I've been coming here a happy customer for probably a year maybe a little over a year. They've always treated me well and prices were great! I drive A LOT!! So I have to keep my car maintained more. I needed to get my transmission fluid changed and I called probably 2 weeks ago if not more to schedule an appointment. My appointment was this morning at 830. I live 30 minutes away. Not that far. Especially for great service and prices! I called them yesterday to confirm the price and time that they quoted me when I first scheduled. They ... Read More

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Google - May 10, 2023

I've been coming here a happy customer for probably a year maybe a little over a year. They've always treated me well and prices were great! I drive A LOT!! So I have to keep my car maintained more. I needed to get my transmission fluid changed and I called probably 2 weeks ago if not more to schedule an appointment. My appointment was this morning at 830. I live 30 minutes away. Not that far. Especially for great service and prices! I called them yesterday to confirm the price and time that they quoted me when I first scheduled. They confirmed and everything was good to go. Unfortunately, I arrive this morning and they cannot change my transmission fluid because the fluid is back ordered. They never apologized or attempted to do anything to make things right. I asked what I should do and they said only dealerships can do this so I could try Washington but that dealership was sending their people to Straub. So... now I'm even more confused and angry because they clearly knew about this issue before my appointment and never told me. I left and I will not be returning. Their prices have significantly increased while their customer service has decreased. And I am currently getting my transmission fluid changed not at a dealership. Stop lying! Karma, do your thing.

On Dec 1 2022, I had an appointment for an oil change. I arrived early as is usual for me, and was immediately taken care of. Not only was the oil changed,but the tires were rotated,a recall was taken care of, but an oil leak on the oil pan was also repaired. I believe this to be excellent customer service, and am in completely satisfied with my experience at Straubs.

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I wouldn’t recommend buying from here but most especially do not buy from Shannon Travis in sales. She lied to me twice and sold a car after she specifically told me it couldn’t be sold this week. Then lied and said she never told me that but I have it in writing. She also claims I should have left a deposit… except she never told me I could do that either. My husband left work early to have his truck appraised only to find out she sold the vehicle without a word to me. It’s not even ... Read More

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Google - Oct 5, 2022

I wouldn’t recommend buying from here but most especially do not buy from Shannon Travis in sales. She lied to me twice and sold a car after she specifically told me it couldn’t be sold this week. Then lied and said she never told me that but I have it in writing. She also claims I should have left a deposit… except she never told me I could do that either. My husband left work early to have his truck appraised only to find out she sold the vehicle without a word to me. It’s not even losing out on the car that bothered me, it’s how she handled it and lied to try and cover her own ass… next time Shannon maybe don’t lie when you TEXTED it… 🙄

So we purchased Not 1 but 2 vehicles At the same time last 8/9/2022 . But my husband paid oversticker value more than what it say on the stickers.. I wasn’t very happy about it when I had saw the paperwork. I called & talked with the manager & said there’s nothing he can do. It hasn’t been 24 hours yet..????... we have been buying new cars .& only paid what the stickers says.. I can’t even refinance at my credit union taking it from 7% to 4% because the payoff is more than the vehicle is worth.

Nothing like being ripped off 2x in a single day. Way underpaid for my trade and then the contract that was rushed through gets me on the back end. RUN AWAY FAST YOU'VE BEEN WARNED!

I had a great experience, when I bought my vehicle, but almost immediately after, I experienced significant electrical issues. After it was taken to the local dealership in my town he found it had problems of all kinds including the powertrain the engine electrical etc. all of which had gotten signals before I bought the car indicating there was something wrong with the vehicle. I know have a 3 1/2 week old vehicle that cannot be driven and will not run and I’ve had no offers of restitution from the dealership.

Straub Honda service was very efficient, cooperative, timely, kept us posted on progress of repairs.

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They did a great job on my car

Car still had issues when I picked it up.

Wasted an entire morning for an appointment that was made 2 weeks in advanced for tires. They never ordered the tires, failed to notify me and wasted an hour trip one way for nothing. All without even an apology for their very obvious mistake. Absolutely unacceptable! No stars in my book!

Very disappointed with the sales experience today. I test drove a vehicle and started the process to buy and while I was waiting on paperwork, the same salesmen told me he would be back shortly. So I said ok and that I was going to step outside for a second. While waiting, he walked up to the vehicle I was in the process of buying and showed it and test drove it with someone else. I walked in and told the sales manager to cancel the process and told him what happened. His response was ok see ya!

Bought a new Hyundai Sonata it comes with three years of free service. When I needed my first oil change it took two weeks to get an appointment. I came 10 minutes early for my appointment and my car did not even go back until 25 minutes after my appointment. Waiting an hour and 15 minutes now still don’t have my car. I like the car but forget the service as a selling point for the vehicle at this dealership unless you have half of a day to get an oil change you’re better off going to a drive-through oil change. ... Read More

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Google - Jul 2, 2021

Bought a new Hyundai Sonata it comes with three years of free service. When I needed my first oil change it took two weeks to get an appointment. I came 10 minutes early for my appointment and my car did not even go back until 25 minutes after my appointment. Waiting an hour and 15 minutes now still don’t have my car. I like the car but forget the service as a selling point for the vehicle at this dealership unless you have half of a day to get an oil change you’re better off going to a drive-through oil change. It defeats the purpose of having an appointment. I got no less than five notifications leading up to the time of the appointment but I couldn’t get one they said they’re running behind. So much for the free service that comes with a new Hyundai at Straub. My time is worth money.

Probably the best car purchase experience I've ever had. No pushy sales & easy to work with. Update, after 6 months they still do not have the filters needed to service the car I purchased. Fortunately Moon Township has filled the void.

The Service Department followed up with me promptly when the mudflaps I had ordered arrived. The actual installation went smoothly and the staff was friendly.

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I just purchased my 3rd Hyundai from Straub Hyundai. Could not recommend a dealership more. From sales to service. 5 stars all the way. Totally satisfied and LOVE my new 2021 Elantra

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I recently had my 2017 Santa Fe turbo in for its 90,000 mile service. The work was done thoroughly and the inside of the car was vacuumed and the outside washed. We had had a little snow that morning and I was pleased how nice the car looked when I picked it up.

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Recently had an oil change on my 2020 Hyundai Kona. Staff are always great, friendly and very professional. I will always come here. Great experience.

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Had an oil change done, and as always the service was 5 star and I will continue to use Straub Hyundai for all my service needs.

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This dealership is only concerned with the might dollar!!!! Extremely disappointed in the service at this dealership!!!! After spending several hours/ days on the phone with a salesman and submitting all the documents for a trade in and finance department, they sold the car we were working on because my sales person got sick. Needless to say, I would caution anyone dealing with these people. They also gave me $1200 less for my trade.

I really think bad reviews are being erased because my review I left years ago is mysteriously gone. I've been here a handful of times and NEVER had a good experience. They will charge you to fix things they know can't be fixed, they will "fix" something and it breaks the next day, and I'm somehow still shocked to see that they are ignoring public health officials and completely disregarding their customers safety during Covid19. I saw at least 4 employees and one customer inside without masks and not social distancing, and that was just from ... Read More

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Google - Sep 16, 2020

I really think bad reviews are being erased because my review I left years ago is mysteriously gone. I've been here a handful of times and NEVER had a good experience. They will charge you to fix things they know can't be fixed, they will "fix" something and it breaks the next day, and I'm somehow still shocked to see that they are ignoring public health officials and completely disregarding their customers safety during Covid19. I saw at least 4 employees and one customer inside without masks and not social distancing, and that was just from my parking spot. We turned around and left. I'm done giving this place a chance to prove me wrong. They are just a bad business. My husband and I used to be loyal Hyundai drivers until we moved to Wheeling and had to deal with this place.

Im very insulted by the way i was treated. I had done me research on what my car was wort. I was offered something very unbelievable. Was treated like a women with no intelligence.

I am very upset with Straub. Every time I come to the service center there is some issue. My car was damaged while in your care yet I was told by Rick I couldn’t prove it was damaged by them. I said you can’t prove it wasn’t. Either way he said he wasn’t taking responsibility for it. I told him I’ll be talking to the owners. I haven’t talked to anyone yet but when this is resolved I will no longer be taking my car to straub for service neither will my family. We ... Read More

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Google - Oct 18, 2019

I am very upset with Straub. Every time I come to the service center there is some issue. My car was damaged while in your care yet I was told by Rick I couldn’t prove it was damaged by them. I said you can’t prove it wasn’t. Either way he said he wasn’t taking responsibility for it. I told him I’ll be talking to the owners. I haven’t talked to anyone yet but when this is resolved I will no longer be taking my car to straub for service neither will my family. We all own Nissan cars n love them but hate the hassle we always get from this service center.

The wait is always a long time even when making an appointment. Took an hour and 45 minutes to get an oil change. This was my most recent appointment. My last oil change there I made an appointment and 40 minutes into me waiting they still hadn't touched my car. I made an appointment each time. Also the service guy out front told me last time I was there that I needed tires. I decided to wait and I asked them about them this time and the guy who does their inspections told me I didn't need tires I just ... Read More

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Google - Feb 18, 2019

The wait is always a long time even when making an appointment. Took an hour and 45 minutes to get an oil change. This was my most recent appointment. My last oil change there I made an appointment and 40 minutes into me waiting they still hadn't touched my car. I made an appointment each time. Also the service guy out front told me last time I was there that I needed tires. I decided to wait and I asked them about them this time and the guy who does their inspections told me I didn't need tires I just need brakes. So needless to say I wasn't the happiest person. I haven't had any more detailed things done on my car yet so I can't give any advice on that. That post was 6 months ago. Was back there again on Friday and it again was a joke. I only went back after talking to customer service and they were trying to make things right. After the vehicle was there 6 n half hours they told us it was done and when I got there they told me the keys were in it and the car was finished. I'm 9 months pregnant due any day and it was 93 degrees outside. I went out looking for my car that I was told was way down on the end I didn't see it. I went back inside to ask again in case I didn't hear him correctly. Went back outside looking and no car. So again I went inside and needless to say they were still cleaning it. Finally when they bring me the car the check engine light was on (wasn't on when I dropped it off) and the maintenance required light was still on. So I had to go back in and have them check it. All he wanted to do was clear the code. I take my car to the dealership because I want to be able to trust the work that is being done on my vehicle. After my last visit there free 24 point check they do on their vehicles said my battery was in great condition. 3 days later I'm stranded an hour away from home with a completely dead battery. The tech at Auto zone said you can tell it has been going bad and it doesn't happen like that over night. When calling Hyundai service department they would never call back. All in all. We are done with Straub Hyundai and with the experience we have received from Hyundai it makes me wanna trade in my car and never own a Hyundai again.

Not pleased to learn that the rurbo sensors are NOT covered under the 10yr / 100K WARRANTY, even though the turbo is and at 70,000 miles neither should require replacement 🤔

Went to buy a used car. Staff was very friendly,for sales men .Sat there for over four hours. Went to the used building first then told to go to Hyundai, after hours sitting in there a guy came and apologized said he would make it right some how.(lol never happened). Then told I needed to go to the Honda shop at the other end of the lot .It only took five minutes for me to sign the paper work. I don't cause a scene or bword it is my fault for waiting that long. I would not ... Read More

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Google - Aug 2, 2018

Went to buy a used car. Staff was very friendly,for sales men .Sat there for over four hours. Went to the used building first then told to go to Hyundai, after hours sitting in there a guy came and apologized said he would make it right some how.(lol never happened). Then told I needed to go to the Honda shop at the other end of the lot .It only took five minutes for me to sign the paper work. I don't cause a scene or bword it is my fault for waiting that long. I would not recommend these guys.***Please do not respond to me with some BS, when it came down to doing the right thing you did nothing...

The staff was great while getting me to sign a $20k lease and upsell the "scratch and dent/tire" Great at calling back the first month to "check" in. But in the last SIX MONTHS. I have called over a dozen times AND left messages. I need help with USING the extra insurance. NO ONE has bothered to call me back. On my bday (like a joke) the deak girl called me. I expressed my serious unhappiness. She very certainly reassured me the manager would call me.. 😂😂😂 joke is on me. I wouldn't accept a ... Read More

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Google - May 22, 2018

The staff was great while getting me to sign a $20k lease and upsell the "scratch and dent/tire" Great at calling back the first month to "check" in. But in the last SIX MONTHS. I have called over a dozen times AND left messages. I need help with USING the extra insurance. NO ONE has bothered to call me back. On my bday (like a joke) the deak girl called me. I expressed my serious unhappiness. She very certainly reassured me the manager would call me.. 😂😂😂 joke is on me. I wouldn't accept a FREE car from this horrid company.