Customer Testimonials

I had to use this dealership while traveling. Service was prompt and they went above and beyond while servicing my vehicle. Wish they were my home dealership! Highly recommend!

I’ve been going to Straub for maintenance on my vehicle, and it’s always a pleasant experience. It’s a clean, comfortable environment with free beverages while I wait for the work to be done.

First dealer within 250 miles to have the exact build I wanted on the 2025 Ioniq 5. Ask for Theo in sales - super cool dude, very patient with my 10 million questions, and was excited to learn together with me as we explored many payment options. Also respected my preference for text communications leading up to the sale, which I really appreciated! Great dealer, great people. 5/5 🤜🏼 🤛🏼

Very efficient and friendly staff. Getting an oil change was a very quick process.

SAVED OUR LIVES ❤️ staff was extremely kind and went above and beyond with everything

The team is always friendly and kind always helpful. The bathrooms are always clean. I never have to wait long for my oil change and yesterday was even faster than usual.. and prices are reasonable.

Good service. Only did what was required. I was told I needed a tire alignment based on my mileage, but when they checked my tires, they said it wasn't needed.

Always good respectable honest customer service.

For the first time, I experienced what a pleasant car-buying experience truly feels like. Nick is your go-to person! We spent just a few minutes on the phone agreeing on a price, with no hidden fees at the dealership. The next day, my Palisade was ready for me. There was no pressure to purchase any dealer options either. Mike was incredibly knowledgeable and helped me set up my phone with the car. He also walked me through all the Palisade's features. The entire process at the dealership was quick and seamless. I highly recommend reaching out to Nick for ... Read More

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Google - Mar 19, 2025

For the first time, I experienced what a pleasant car-buying experience truly feels like. Nick is your go-to person! We spent just a few minutes on the phone agreeing on a price, with no hidden fees at the dealership. The next day, my Palisade was ready for me. There was no pressure to purchase any dealer options either. Mike was incredibly knowledgeable and helped me set up my phone with the car. He also walked me through all the Palisade's features. The entire process at the dealership was quick and seamless. I highly recommend reaching out to Nick for a quick call or chat—it’ll save you a lot of time at the dealership. I drove 3.5 hours to Straub Hyundai, and it was absolutely worth it because they are transparent and trustworthy. Lastly, don’t forget to ask for freebies—you might just get a pleasant surprise! A huge thank you to Nick and Mike for their help and support in making my car-buying experience such a positive one.

Straub Hyundia in Tridelphia did a great job !! time frame was very fast less than an our and every performed well !! Thank a million .from Sonny Tharp.

Excellent service! I did not have an appointment and they worked me in without hesitation. Friendly people who kept me informed of the process and progress they made on my vehicle. Great experience 👏

All associates were very kind and courteous and got us in for out last complimentary oil change without an appointment.

Excellent overall experience! Nick (manager) was thorough with all of my inquiries and helping me understand my options. Michael Stanskey (sales consultant) was very knowledgeable about the car, the features/ technology, and was patient with all of my questions, Both were very attentive throughout my experience. The financial process was easy, straightforward, and no BS. This was the easiest car buying experience I’ve ever had - and with no pressure or “ick” at all in either choosing my car or completing the financial transaction. Thank you, Straub!

Ask for Theo, best service of my life!!!

Very friendly, great customer service, prompt service. Expert experience.

Visited on the 21st and the folks at Straub Hyundai were fantastic! We just moved to West Virginia from Illinois recently and I was concerned about who could continue service on my vehicle. I'm so glad I was able to get a quick appointment with little wait time. I was treated with respect and courtesy. Definitely recommend!

Everyone was so nice and my vehicle repairs were finished sooner than I expected. My car looks like new and everything works fine. Thank you very much for taking such good care of my car and returning it to me clean and in a timely manner. 😊

I was in the market for a used vehicle in June of this year. After traveling from Marietta Ohio (1hr south of me) to Cambridge Ohio (45 minutes northeast), I decided to look on the Straub lot at the Highlands. I didn't find what I was looking for at first, but the salesman there was more helpful than any other lot I visited. I told him what I was looking for, and approximate price range. He informed me that they had something at a different lot, and if I was willing to go check it out I could test drive ... Read More

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Google - Oct 11, 2024

I was in the market for a used vehicle in June of this year. After traveling from Marietta Ohio (1hr south of me) to Cambridge Ohio (45 minutes northeast), I decided to look on the Straub lot at the Highlands. I didn't find what I was looking for at first, but the salesman there was more helpful than any other lot I visited. I told him what I was looking for, and approximate price range. He informed me that they had something at a different lot, and if I was willing to go check it out I could test drive it back to their lot. We went to look and it wasn't exactly what I originally wanted, but it seemed to be a little better. After crunching some numbers he not only got it in my price range, but was extremely helpful with getting me in it that day. I ended up buying a 2013 Hyundai Sante Fe. So I took it home, and with a purchase from them you get two free services and tire rotations. I took it today 10-10-24 for it's first service. The service department was friendly, kind and helpful, and even did a couple things that weren't on the service list. I highly recommend them. It feels like they just treat you right. I have felt from the beginning that they go above and beyond for their customers. I will definitely look to them in the future.

Staff was very organized and professional. Highly recommend.

Friendly staff, service is timely. Comfortable waiting area.

You cannot say enough good things about them! They truly care about their customers!

Straub Hyundai never disappoints. I can always count on them for quick service and a job well done.

Straub Hyundai service department is exceptional and did a wonderful job at assisting me with my issue with my vehicle. Everyone is very pleasant and friendly. Would recommend.

The service was terrific at the collision center.

Great service, great staff. I was in a pickle when I went to them and nick help me greatly. Made sure I was able to get into a car that safe and reliable with my kids.

We had a great experience with Micheal and are so thankful for his patience and knowledge!

Service department was super accommodating. I mixed up my service date (I was a week early) but they got me In anyway. Very good experience!

Excellent, friendly people . I have never had such friendly service at a car dealership. Highly recommend STRAUB HYUNDAI service.

Great work from Michael.

Theo and Ryan were awesome! This was our first experience with Straub Hyundai and we couldn't be more pleased. We went to them knowing exactly what we wanted, and that's what we left with. If you want a great experience go see Theo and the group at Straub! Carolyn and Sam

I purchased a car in December of 2022 from Straub and began a relationship as a customer with Jen Forget who is the director of insurance at the Straub dealership. I started an auto policy with Progressive through Jen Forget. In August of 2023 I began searching for a house. I spoke at length with Jen Forget on multiple occasions. I explained at length that I was on disability, had limited income and was looking for a house in either Ohio or Pennsylvania. I explained my intentions of trying to foster and then eventually adopt. I explained my budget and my goals. ... Read More

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DealerRater - Jul 26, 2024

I purchased a car in December of 2022 from Straub and began a relationship as a customer with Jen Forget who is the director of insurance at the Straub dealership. I started an auto policy with Progressive through Jen Forget. In August of 2023 I began searching for a house. I spoke at length with Jen Forget on multiple occasions. I explained at length that I was on disability, had limited income and was looking for a house in either Ohio or Pennsylvania. I explained my intentions of trying to foster and then eventually adopt. I explained my budget and my goals. Jen provided multiple quotes for home and auto policies for various properties. In February of 2024 I asked for insurance quotes for a property in Pennsylvania. I was given numbers. Based on those numbers, I worked out a budget and determined I could make an offer on this house. I started the process. About three weeks into the process after I paid for tests, inspections and earnest money ($2348 total according to the receipts), I discovered that the insurance information I was given was completely wrong. I had to figure out the information Jen Forget gave me was wrong on my own through independent research. If I had trusted Jen, I would have closed on a house I couldn't have kept and would have lost to foreclosure. The age and material of the roof was critical and would make getting a policy extremely expensive and so impossible with my budget. It also turned out that my car insurance would go up by $500 per year because of the rates in Pennsylvania vs Ohio. I confronted Jen about it and her response was that the address difference slipped her mind. I'm not sure how something as significant as a $500 a year rate increase based solely on the address just didn't occur to someone who is a director of insurance services. Jen then said that if $40 (which was actually an incorrect amount) a month was going to make or break me, I shouldn't be buying a house. So she makes a mistake that costs me $500 a year with me on limited income and then decides it's her decision whether or not I should really be ok with her mistake. I'm not sure anyone would be ok with a business costing them $500. That doesn't even consider the staggering difference in the cost of the home policy because Director Jen wasn't aware of the importance of telling me the age and material of the roof could drastically affect my insurance rate and possibly make it impossible to even get insurance. I called the dealership to complain and spoke to Manager Dan (apparently of Nissan). Dan was immediately belligerent and at first told me "no one did anything to you" and denied all responsibility. Then Dan admitted a mistake was made and said that I "must be pretty cool to never make mistakes". I've made mistakes but none that cost people thousands of dollars. As a professional I certainly wouldn't have acted like a high school bully and antagonized them. I have screenshots and emails where Jen Forget admits the mistake. I had to let the house go because I couldn't afford the insurance. Thanks to the fine folks at Straub, I'm out $2348. As a first time home buyer I expected to be able to trust someone with the job title of "Director" to do her job properly. That was a mistake. It was also a mistake to trust a "Manager" like Dan to be professional.

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Technician diagnosed the problem and gave me some options on the repair. Foggy headlamps....

We had our vehicle towed to Straub on a Saturday afternoon when our car lost its oil plug, and all of its oil, on the interstate. We spoke with Brandon Murphy in service and he was very understanding of the situation. He managed to get the vehicle looked at and we were able to get on our way in only a few hours. I can not say enough positive things about the people at this dealership and wish we lived closer so we could become regular customers. A big thank you to everyone there!

Awesome service, well informed by email and texts. Taken in on time for appointment. Followed up with phone call. Very pleasant experience. Glad I chose Straub!

Great service and friendly!

I am extremely pleased with all the treatment I have received from this dealership. From the awesome sales department that worked great with me to get my 2024 Santa Cruz Night Edition. I recently had my first service on my vehicle. I was taken in early and treated great. And it was so easy to make the appointment online. They even washed my car. The only complaint I had was the water spots on my truck from the wash. But a black vehicle is not easy to clean. But I am just picky of my truck. But I am extremely pleased ... Read More

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Google - May 26, 2024

I am extremely pleased with all the treatment I have received from this dealership. From the awesome sales department that worked great with me to get my 2024 Santa Cruz Night Edition. I recently had my first service on my vehicle. I was taken in early and treated great. And it was so easy to make the appointment online. They even washed my car. The only complaint I had was the water spots on my truck from the wash. But a black vehicle is not easy to clean. But I am just picky of my truck. But I am extremely pleased with everything that they offer.

We had our Hyundai serviced as an unforeseen problem occurred. Straub’s service department acted quickly getting our car in the same day. The service we received was very professional and we were treated very well.

Nick and Michael we're fantastic to work with! Couldn't be happier with our new 2024 Santa Fe. Michael was very thorough and explained everything in the process is a way that was easy to understand. 10/10 would recommend and ask for Michael!

Straub Hyundai has always been fair and informative over the years with my 2012 hyundai tucson, and i still have the same vehicle today... They always go above and beyond to satisfy their customers..... Thank You for many years of service Straub Hyundai..

Very satisfied.

Great service! Nice waiting area! Friendly staff!

We love straub!!! They're always the best and it feels like family when they treat your own family like theirs. THEO and Katie were awesome. They didn't pressure us and Theo was straight up and honest with us and did an awesome job. Also, Straub takes care you well after you have bought a vehicle from them. They are literally the best dealership we've dealt with. There's reasons why we always come back to Straub!!!

My service at Straub was exceptional !!!! We were in town visiting our ball player at Wheeling University when the check engine light came on and we barely made it to our hotel up the steep hill with our children in the car. We brought it over at 8 am on Saturday morning and Brandon was very professional and very friendly ! He was honest an upfront with what he could do for us. Stressful being 10 hours from home... He made everything happen that he stated he could, kept great communication, and not only had us back on the road on our departure ... Read More

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Google - Apr 3, 2024

My service at Straub was exceptional !!!! We were in town visiting our ball player at Wheeling University when the check engine light came on and we barely made it to our hotel up the steep hill with our children in the car. We brought it over at 8 am on Saturday morning and Brandon was very professional and very friendly ! He was honest an upfront with what he could do for us. Stressful being 10 hours from home... He made everything happen that he stated he could, kept great communication, and not only had us back on the road on our departure date of Monday afternoon, but home safely with our children !!!! I cannot express the appreciation I have for honesty and amazing customer service ! Thank you Straub... Buy and Service your car from them!!!!! If I lived closer there is no doubt that is where we would be. Thank you so much again for caring about getting us home safely !

Great service department! Fast, efficient, and professional service. The service/parts department are one of the reasons my family has bought our last 2 vehicles there!

The staff was very friendly and helpful, Michael S. was very informative and did a great job explaining the features of my new car! Highly recommend him and this dealership.😄

I was just at Straub Hyundai and had my oil return line fixed they were quick and very nice and they are very good with customers.

People were very nice ! My car was done in ample time ! They replaced my front bumper, around the front tire, inside by the tire, & my whole windshield washer unit ! Liked their estimates! My car was washed & looked brand new !

Great knowledgeable and friendly staff!

MY EXPERIENCE WAS FANTASTIC, EVERYONE THERE WAS SO HELPFUL AND PLEASANT TO DEAL WITH.

This is a very neat, clean, and efficient place! We got a treat deal and we were treated very well by knowledgeable and friendly staff.

Great Customer Service

Mike Staskey was great ,no pressure and Nicholas Kramer did a great job getting us in the price we were comfortable with and find the right car.

Friendly, and great service.

I went to get my recall taken care of and everyone was so so so very nice and friendly is was my first time being there and Brandon and Daniel was awesome. They got me in and out I. 20 minutes fast and efficient! The whole place was very very very clean and the restrooms was extra clean! I never experienced a cleaner place! I would recommend everyone to come here because they have excellent customer service and a very friendly clean place and outstanding staff!!!!!

Fast friendly service in and out THANKS

Straub Hyundai gave us fantastic service, everyone was extremely kind and polite. We took our car for a recall, but also had a check engine light on. When finished, we had no charges, didn’t even charge us for the diagnostic for the check engine light. They also washed our car after completing the recall and diagnostic, all free of charge. I will definitely go back.

Very pleased with my vehicle repair. Staff was friendly and kept us informed of progress on our car. Car looks great as they detailed it after repair. Thank you

Great work and friendly staff. I’m so glad I took my car here to be fixed!

Very professional & nice waiting area.

Excellent service department! They have a friendly staff and a very comfy waiting room. They took excellent care of my Tuscon. Thank you!

Got us exactly what we asked for and made sure to help us over any hurdles that came up. Outstanding people.

I got there early and they took my vehicle right in …. No wait at all …. They explained everything to me …. Very good experience

Recently had warranty work done on my Elantra. Crystal and Brandon were awesome! Would highly recommend.

Speedy service for recall procedure. He fit me in on a day I was already in Wheeling.

We got the oil and filter changed on our 2020 KONA...Service was quick and efficient...all staff we spoke with were exceptionally, polite and knowledgeable...we really like our KONA...this is our 3rd HYUNDAI...previously owning a TUCSON and SANTA FE...We have loved them all!

Excellent service and good timing. Been using straub for several years and never have had a problem.

Friendly and professional people. Fast service. A+++++

In for oil change on Sonata purchased in November, done quickly and courteous service ,highly recommended

Fast service and friendly personnel

They sold me a car without telling me the tires were in bad shape. When I got my car inspected, the car inspection dealer told me my tires barely passed inspection. When you are a woman customer you don't receive any regard or respect. They ripped me off on a repair and did not tell me the real cost but I have the receipt so I am being open. Buyer beware.

I am a longtime owner of Nissan cars. And when my car was recently totaled by a deer, Jerry Herback was very sympathetic and spent time with me getting a new car. The dealership has made my transition to a new Nissan less stressful that it might have been. Thank you. You are all from Sales to service like family for me. God bless

I needed a new car and Straub provided me with a great fit. My Accent is great with gas and was affordable and within my budget. Everyone was very nice and the buying process was very easy. I have taken the car up for the complimentary oil changes and state inspection. The service center had me in and out and were very professional. Thank you to Straub for making my buying experience an easy and stress free one!

Sean took great care of us! We love our new car!

Very friendly staff. Brandon in service was great. Very polite, and great attitude. Will definitely come back for the exceptional service!

My Honda Passport was damaged when a driver crashed into the rear of my car. I took it to Straub Collision in Wheeling, WV and they assessed the damage right away, contacted my insurance company and ordered the parts. No hassle at all. The staff in the office were friendly and very curtious. My car looks brand new again. I highly recommend their body shop !!!!

I have had excellent service at Straub's service department. I have been working with Crystal and the younger man (Brandon maybe) and have had absolutely no complaints. I highly recommend this service department to anyone looking.

Excellent service. Service Manager, Brandan is the best. Very helpful.

Quick and friendly service.

Excellent experience. No pressure and no surprises. Joey Haller was a knowledgeable and caring salesman. Did exactly what he said he would and kept in contact with me while I had to be out of town during our deal.

Excellent service. Staff were friendly, helpful, and answered all of my questions.