Customer Testimonials
The service was terrific at the collision center.
Great service, great staff. I was in a pickle when I went to them and nick help me greatly. Made sure I was able to get into a car that safe and reliable with my kids.
We had a great experience with Micheal and are so thankful for his patience and knowledge!
Service department was super accommodating. I mixed up my service date (I was a week early) but they got me In anyway. Very good experience!
Excellent, friendly people . I have never had such friendly service at a car dealership. Highly recommend STRAUB HYUNDAI service.
Great work from Michael.
Theo and Ryan were awesome! This was our first experience with Straub Hyundai and we couldn't be more pleased. We went to them knowing exactly what we wanted, and that's what we left with. If you want a great experience go see Theo and the group at Straub! Carolyn and Sam
Technician diagnosed the problem and gave me some options on the repair. Foggy headlamps....
We had our vehicle towed to Straub on a Saturday afternoon when our car lost its oil plug, and all of its oil, on the interstate. We spoke with Brandon Murphy in service and he was very understanding of the situation. He managed to get the vehicle looked at and we were able to get on our way in only a few hours. I can not say enough positive things about the people at this dealership and wish we lived closer so we could become regular customers. A big thank you to everyone there!
Awesome service, well informed by email and texts. Taken in on time for appointment. Followed up with phone call. Very pleasant experience. Glad I chose Straub!
Great service and friendly!
I am extremely pleased with all the treatment I have received from this dealership. From the awesome sales department that worked great with me to get my 2024 Santa Cruz Night Edition. I recently had my first service on my vehicle. I was taken in early and treated great. And it was so easy to make the appointment online. They even washed my car. The only complaint I had was the water spots on my truck from the wash. But a black vehicle is not easy to clean. But I am just picky of my truck. But I am extremely pleased ...
We had our Hyundai serviced as an unforeseen problem occurred. Straub’s service department acted quickly getting our car in the same day. The service we received was very professional and we were treated very well.
Nick and Michael we're fantastic to work with! Couldn't be happier with our new 2024 Santa Fe. Michael was very thorough and explained everything in the process is a way that was easy to understand. 10/10 would recommend and ask for Michael!
Straub Hyundai has always been fair and informative over the years with my 2012 hyundai tucson, and i still have the same vehicle today... They always go above and beyond to satisfy their customers..... Thank You for many years of service Straub Hyundai..
Very satisfied.
Great service! Nice waiting area! Friendly staff!
We love straub!!! They're always the best and it feels like family when they treat your own family like theirs. THEO and Katie were awesome. They didn't pressure us and Theo was straight up and honest with us and did an awesome job. Also, Straub takes care you well after you have bought a vehicle from them. They are literally the best dealership we've dealt with. There's reasons why we always come back to Straub!!!
My service at Straub was exceptional !!!! We were in town visiting our ball player at Wheeling University when the check engine light came on and we barely made it to our hotel up the steep hill with our children in the car. We brought it over at 8 am on Saturday morning and Brandon was very professional and very friendly ! He was honest an upfront with what he could do for us. Stressful being 10 hours from home... He made everything happen that he stated he could, kept great communication, and not only had us back on the road on our departure ...
Great service department! Fast, efficient, and professional service. The service/parts department are one of the reasons my family has bought our last 2 vehicles there!
The staff was very friendly and helpful, Michael S. was very informative and did a great job explaining the features of my new car! Highly recommend him and this dealership.😄
I was just at Straub Hyundai and had my oil return line fixed they were quick and very nice and they are very good with customers.
People were very nice ! My car was done in ample time ! They replaced my front bumper, around the front tire, inside by the tire, & my whole windshield washer unit ! Liked their estimates! My car was washed & looked brand new !
Great knowledgeable and friendly staff!
MY EXPERIENCE WAS FANTASTIC, EVERYONE THERE WAS SO HELPFUL AND PLEASANT TO DEAL WITH.
This is a very neat, clean, and efficient place! We got a treat deal and we were treated very well by knowledgeable and friendly staff.
Great Customer Service
Mike Staskey was great ,no pressure and Nicholas Kramer did a great job getting us in the price we were comfortable with and find the right car.
Friendly, and great service.
I went to get my recall taken care of and everyone was so so so very nice and friendly is was my first time being there and Brandon and Daniel was awesome. They got me in and out I. 20 minutes fast and efficient! The whole place was very very very clean and the restrooms was extra clean! I never experienced a cleaner place! I would recommend everyone to come here because they have excellent customer service and a very friendly clean place and outstanding staff!!!!!
Fast friendly service in and out THANKS
Straub Hyundai gave us fantastic service, everyone was extremely kind and polite. We took our car for a recall, but also had a check engine light on. When finished, we had no charges, didn’t even charge us for the diagnostic for the check engine light. They also washed our car after completing the recall and diagnostic, all free of charge. I will definitely go back.
Very pleased with my vehicle repair. Staff was friendly and kept us informed of progress on our car. Car looks great as they detailed it after repair. Thank you
Great work and friendly staff. I’m so glad I took my car here to be fixed!
Very professional & nice waiting area.
Excellent service department! They have a friendly staff and a very comfy waiting room. They took excellent care of my Tuscon. Thank you!
Got us exactly what we asked for and made sure to help us over any hurdles that came up. Outstanding people.
I got there early and they took my vehicle right in …. No wait at all …. They explained everything to me …. Very good experience
Recently had warranty work done on my Elantra. Crystal and Brandon were awesome! Would highly recommend.
Speedy service for recall procedure. He fit me in on a day I was already in Wheeling.
We got the oil and filter changed on our 2020 KONA...Service was quick and efficient...all staff we spoke with were exceptionally, polite and knowledgeable...we really like our KONA...this is our 3rd HYUNDAI...previously owning a TUCSON and SANTA FE...We have loved them all!
Excellent service and good timing. Been using straub for several years and never have had a problem.
Friendly and professional people. Fast service. A+++++
In for oil change on Sonata purchased in November, done quickly and courteous service ,highly recommended
Fast service and friendly personnel
They sold me a car without telling me the tires were in bad shape. When I got my car inspected, the car inspection dealer told me my tires barely passed inspection. When you are a woman customer you don't receive any regard or respect. They ripped me off on a repair and did not tell me the real cost but I have the receipt so I am being open. Buyer beware.
I am a longtime owner of Nissan cars. And when my car was recently totaled by a deer, Jerry Herback was very sympathetic and spent time with me getting a new car. The dealership has made my transition to a new Nissan less stressful that it might have been. Thank you. You are all from Sales to service like family for me. God bless
I needed a new car and Straub provided me with a great fit. My Accent is great with gas and was affordable and within my budget. Everyone was very nice and the buying process was very easy. I have taken the car up for the complimentary oil changes and state inspection. The service center had me in and out and were very professional. Thank you to Straub for making my buying experience an easy and stress free one!
Sean took great care of us! We love our new car!
Very friendly staff. Brandon in service was great. Very polite, and great attitude. Will definitely come back for the exceptional service!
My Honda Passport was damaged when a driver crashed into the rear of my car. I took it to Straub Collision in Wheeling, WV and they assessed the damage right away, contacted my insurance company and ordered the parts. No hassle at all. The staff in the office were friendly and very curtious. My car looks brand new again. I highly recommend their body shop !!!!
I have had excellent service at Straub's service department. I have been working with Crystal and the younger man (Brandon maybe) and have had absolutely no complaints. I highly recommend this service department to anyone looking.
Excellent service. Service Manager, Brandan is the best. Very helpful.
Quick and friendly service.
Excellent experience. No pressure and no surprises. Joey Haller was a knowledgeable and caring salesman. Did exactly what he said he would and kept in contact with me while I had to be out of town during our deal.
Excellent service. Staff were friendly, helpful, and answered all of my questions.
Went there to get some recalls fixed on a recently bought Hyundai and I loved the service. East and Fast. But they also cleaned the the outside of the car as well which was awesome.
I only had my truck one month when a deer ran into me on the highway. Straub Collision Center was wonderful to deal with. From the estimate to the finished job, I am very pleased. The truck looks like nothing ever happened. Thank you for the great work and excellent customer service!
Katie and Mike were purely phenominal with the whole process of finding me the vehicle I wanted. Working with me on price and financing. The vehicle presentation and instruction on the operations and capabilities of the vehicle. Perfection!!
The staff was great in helping us find the right car to fit our needs. They answered all our questions and made the purchase quick and easy.
Great place to buy cars and to have them serviced. I have been buying cars from when they were downtown. Walk in and everyone is very friendly and call me by name especially Dave he always asks how I’m doing and how I’m liking the newest car I’m in at the time. Won’t buy from anywhere else. Had service done today was in for an oil change and they came to let me know I didn’t need it so they rotated my tires and did a recall. Most places would have just went ahead and ...
Joey was fantastic in helping us purchase this truck! We’ve bought from Straub for many years! Thanks to all I took the truck in for first service yesterday, wonderful service! Brandon, Crystal and John all great people. Caught up with Rick and Dave too, they've taken care of Tammie and I for many years! 1/25/2024 I had service number 2 done on the truck today. They really take care of you at Hyundai service at Straub. I'd like to mention by name all the great people there. Rick, John, Crystal, Brandon. In parts Dave, in sales Nick and Joey ...
I've always had great experiences buying and servicing from Straub. Super friendly and helpful always. I will continue to take my business to them as I've done for years. Thanks again Straub!!
Was T-boned and they replaced my door, paint job, dent work on the bumper etc, and appears well done! The job they did was great. However, they broke my key fob while they had them and when I brought it to their attention I was told it was like that before they got it, which isn’t true, and they would not replace it. It’s a shame their good body-work and my $3000 business was out-shined by their refusal to replace a $50 piece they broke. There was also a random broken piece of plastic-something in my lockbox when I got ...
The staff was very nice and super helpful! They did an awesome job fixing my car , and so far i've not had any problems with it. When I picked my car up they were already closed and I didnt know what to do with my rental, and a really nice gentleman walked out to help me figure it out even though like I said they were closed. All together I had a great experience with the business and staff!
Nick Kramer and Joey Haller were so fantastic. I bought a new car and they were so helpful. Please do not hesitate to seek them out when you are shopping for a car. They give super service.
Joey and everyone was very helpful. Thanks
Speedy service. Excellent work. Highly recommended
Extremely helpful, knowledgeable, and very considerate of my needs. Great overall experience.
I am glad I made the drive to look here and ultimately buy from them. They were friendly, helpful and knowledgeable. So far I love the new Elantra hybrid. Thanks for helping make this a smooth process.
They found a vehicle that will last me for years. It has less than 3000 miles so it is almost new. I got lucky and came in at the right time because it hadn't been there for long. Ii has no money down, just a trade in that wasn't great so I am paying more than I had wanted, but it should last and I will be able to get to work. More importantly I will be able to get to my Mother's funeral without worrying about if my car will make it.
Nothing bad to say…. Never felt pressured to buy. Michael S. was great! Live 2 hours away. Was there on a Friday, not intending to buy a car and Hyundai was not in my top 3. Just wanted to check out a Sante Fe because of it only having 2 rows of seats. Michael showed me the Tucson ( more bang for your buck) and told me about a really sharp Amazon gray color. They found the color, had the Tucson at the dealership on Monday AND with gray interior that I liked. I drove down Tuesday to test drive…….. SOLD! I brought it ...
Joey Haller is so kind and helpful! The detailing crew had already left for the day but he unwrapped our new car and went over all the features. He also got us set up for a detail on our next convenient day. The building is under construction but that does not stop the awesome customer service we received! It will be worth it when it’s all completed!! Thank you Straub Hyundai 🙂
I was there to get my car serviced & it was great customer service. I was very pleased that I did not have to wait too long & can’t complain about that good car wash that came with it !
Everyone was extremely helpful, the process was quick, easy and painless. The sales manager Nick was straight to the point, giving us final pricing before entering negotiations so we knew where we stood. Our sales rep Joey was opposite of every other 'Sales Rep Joe' we have ever met. He was polite, not pushy and helped us understand each feature of our new purchase. An insurance specialist met with us briefly to inform us that Hyundai has multiple different options for insurance to cover not just vehicles and gave us information to explore our potential options. The finance manager Katie ...
Collision Center was great! I could not be happier with the repairs. Customer service was one of the best I have experienced. I would recommend Straub Collision to anyone who needs repairs. Quality work!
Excellent sales person, really knew his product inside and out. Answered every question and even programed his phone number into the phone system for me and said if I ever had any questions to call him. Really went beyond expectations. Super nice guy. The whole staff was friendly. Excellent line up of new cars, more than any other dealership we visited. I highly recommend Straub Automotive. Almost forgot, if you need a new car ask for Michael Staskey
The online experience was great, vary responsive. My sales agent was also very good. He was very attentive to my personal needs.
We could not have had a better experience. The whole buying experience was seamless…from the warm greeting of Kevin, the general manager, to Katie in finance, and to Joey going over the details of our new car. We would highly recommend that if you’re in the market for a new Hyundai, you give Straub Hyundai a call. It was worth the trip for us! The Ropers
I love my Santa Fe😍 It’s absolutely amazing and even better than I originally thought it would be! I highly recommend Straub Hyundai and dealing with Joey and Nick! They make the process run smoothly and quickly.